Baltica Cerámica - Return Policy

European Union Legal Right of Withdrawal

In accordance with European Union consumer protection law, you have the right to cancel or return your order within 14 days of receiving your items, for any reason and without justification.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached. The item must be properly packaged and secured for return shipping to prevent damage during transit. While the original packaging is not required, you must ensure that ceramic items are adequately protected with bubble wrap, padding, or similar materials. You will also need the receipt or proof of purchase.

Important: If the item is damaged during return shipping due to inadequate packaging, the return will not be accepted and no refund will be issued.

How to Start a Return

To start a return, you can contact us at info@balticaceramica.org within 14 days of receiving your order. If your return is accepted, we will provide you with our return address and instructions on how to properly package and send your item back to us. Items sent back to us without first requesting a return will not be accepted.

Please note that you are responsible for the cost of return shipping unless the item is defective or damaged.

Return Address:
Maciej Piotr Lasota,

Baltica Cerámica, Carrer de Bertran 97, Piso PEN, Puerta 4,

08023 Barcelona, Spain

Damages and Issues

IMPORTANT: Please inspect your order immediately upon delivery. If the item is defective, damaged, or broken, you must contact us at info@balticaceramica.org on the same day of delivery and provide photographic evidence of the damage. This allows us to evaluate the issue promptly and arrange for a replacement or refund.

For damaged or defective items reported on the day of delivery with photographic proof, we will cover the cost of return shipping and send you a replacement at no additional charge.

Claims for damaged items reported after the day of delivery may not be accepted, as we cannot verify whether the damage occurred during shipping or afterwards.

If you receive the wrong item, please contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to their nature. These include custom products (such as special orders or personalized items). We also do not accept returns on gift cards.

Additionally, returns will not be accepted if the item is damaged due to inadequate packaging during return shipping.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. You will be informed whether the refund was approved or not. If approved, you will be automatically refunded on your original payment method.

We are legally obliged to process your refund within 14 days of being informed of your decision to withdraw from the contract. In practice, the refund will be processed after we have received and inspected the item. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at info@balticaceramica.org